Question 25
Which of the following is NOT an objective of service transition?
A. To ensure that a service can be operated, managed and supported
B. To provide training and certification in project management
C. To provide quality knowledge and information about services and service assets
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B
Wednesday, 14 December 2016
Monday, 28 November 2016
New & Updated ITILFND Exam Questions
Question 24
What is the name of the group that should review changes that must be implemented faster than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
What is the name of the group that should review changes that must be implemented faster than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
Monday, 21 November 2016
Latest & Updated ITILFND Exam Question Answers
Questions 23
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B
Friday, 18 November 2016
ITIL ITILFND Exam Questions
Question 22
What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C
What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C
Saturday, 23 July 2016
ITIL ITILFND Exam Study Material
Question 21
Which process is responsible for managing relationships with vendors?
A. Change management
B. Service portfolio management
C. Supplier management
D. Continual service improvement
Answer: C
Which process is responsible for managing relationships with vendors?
A. Change management
B. Service portfolio management
C. Supplier management
D. Continual service improvement
Answer: C
Saturday, 25 June 2016
Get Actual ITILFND Exam Question Answer
ITILFND Question 20
What is the result of carrying out an activity, following a process or delivering an IT service known as?
A. Outcome
B. Incident
C. Change
D. Problem
Answer: A
What is the result of carrying out an activity, following a process or delivering an IT service known as?
A. Outcome
B. Incident
C. Change
D. Problem
Answer: A
Saturday, 14 May 2016
Latest & Updated ITILFND Exam Questions
ITILFND Question 19
Which one of the following is NOT part of the service design stage of the service life cycle?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Correct Answer: A
Which one of the following is NOT part of the service design stage of the service life cycle?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Correct Answer: A
Monday, 2 May 2016
Latest & Updated ITILFND Exam Question Answers
ITILFND Question 18
What is the purpose of the autonomous-system {autonomous-system-number} command?
A. It sets the EIGRP autonomous system number in a VRF.
B. It sets the BGP autonomous system number in a VRF.
C. It sets the global EIGRP autonomous system number.
D. It sets the global BGP autonomous system number.
Correct Answer: A
Explanation/Reference:
To configure the autonomous-system number for an Enhanced Interior Gateway Routing Protocol (EIGRP) routing process to run with
in a VPN routing and forwarding (VRF) instance, use the autonomous-system command in address-family configuration mode. To remove the autonomous-system for an EIGRP routing process from within a VPN VRF instance, use the no form of this command.
autonomous-system autonomous-system-number no autonomous-system autonomous-system-number
Reference: http://www.cisco.com/c/en/us/td/docs/ios/iproute_eigrp/command/reference/ire_book/ire_a1.htm l#wp1062796
What is the purpose of the autonomous-system {autonomous-system-number} command?
A. It sets the EIGRP autonomous system number in a VRF.
B. It sets the BGP autonomous system number in a VRF.
C. It sets the global EIGRP autonomous system number.
D. It sets the global BGP autonomous system number.
Correct Answer: A
Explanation/Reference:
To configure the autonomous-system number for an Enhanced Interior Gateway Routing Protocol (EIGRP) routing process to run with
in a VPN routing and forwarding (VRF) instance, use the autonomous-system command in address-family configuration mode. To remove the autonomous-system for an EIGRP routing process from within a VPN VRF instance, use the no form of this command.
autonomous-system autonomous-system-number no autonomous-system autonomous-system-number
Reference: http://www.cisco.com/c/en/us/td/docs/ios/iproute_eigrp/command/reference/ire_book/ire_a1.htm l#wp1062796
Thursday, 21 April 2016
Free ITILFND Exam Questions
ITILFND Question 17
Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A
Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A
Monday, 14 March 2016
ITIL Exam Figures Dropping
ITIL figures of the review of the first half of 2014 show a considerable loss compared to 2013, as recently reported Axelos. Europe still seems to be quite stable: a decrease of 3%. The actual loss which affects the volume in North America (-11%) and Asia (20%). This is in line with Gartner news, saying that customers ask the question: "Why do we ROI ITIL investments" As usual, this question is difficult to answer: measuring improvement of organization is not a default component of ITIL projects.
Monday, 22 February 2016
ITIL ITILFND Exam Questions
ITILFND Question 16
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
A. 1, 2 and 3 only
B. 1 and 2 only
C. 1, 2 and 4 only
D. All of the above
Correct Answer: A
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
A. 1, 2 and 3 only
B. 1 and 2 only
C. 1, 2 and 4 only
D. All of the above
Correct Answer: A
Friday, 12 February 2016
ITIL ITILFND Exam Actual Questions
ITILFND Question 15
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Correct Answer: C
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Correct Answer: C
Tuesday, 9 February 2016
Latest ITIL ITILFND Exam Dumps
ITILFND Question 14
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Correct Answer: B
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Correct Answer: B
Friday, 5 February 2016
ITIL ITILFND Exam Study Material
ITILFND Question 13
Which one of the following would NOT be defined as part of every process?
A. Roles
B. Inputs and outputs
C. Functions
D. Metrics
Correct Answer: C
Which one of the following would NOT be defined as part of every process?
A. Roles
B. Inputs and outputs
C. Functions
D. Metrics
Correct Answer: C
Tuesday, 2 February 2016
ITIL ITILFND Exam Questions Dumps
ITILFND Question 12
Why is it important for service providers to understand patterns of business activity (PBA)?
A. PBA are based on organizational roles and responsibilities
B. IT service providers CANNOT schedule changes until they understand PBA
C. Demand for the services delivered by service providers are directly influenced by PBA
D. Understanding PBA is the only way to enable accurate service level reporting
Correct Answer: C
Why is it important for service providers to understand patterns of business activity (PBA)?
A. PBA are based on organizational roles and responsibilities
B. IT service providers CANNOT schedule changes until they understand PBA
C. Demand for the services delivered by service providers are directly influenced by PBA
D. Understanding PBA is the only way to enable accurate service level reporting
Correct Answer: C
Monday, 25 January 2016
ITIL ITILFND Exam Question
ITILFND Question 11
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Correct Answer: B
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Correct Answer: B
Friday, 22 January 2016
ITIL ITILFND Dumps Study Material
ITILFND Question 10
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Service request
D. Risk register
Correct Answer: A
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Service request
D. Risk register
Correct Answer: A
Monday, 18 January 2016
ITIL ITILFND Exam Dumps Question
ITILFND Question 9
Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Correct Answer: C
Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Correct Answer: C
Thursday, 14 January 2016
ITIL ITILFND Dumps Questions
ITILFND Questions 8
Which of the following BEST describes service strategies value to the business?
A. Allows higher volumes of successful change
B. Reduction in unplanned costs through optimized handling of service outages
C. Reduction in the duration and frequency of service outages
D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Correct Answer: D
Which of the following BEST describes service strategies value to the business?
A. Allows higher volumes of successful change
B. Reduction in unplanned costs through optimized handling of service outages
C. Reduction in the duration and frequency of service outages
D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Correct Answer: D
Friday, 8 January 2016
ITIL ITILFND Exam Dumps
ITILFND Question 7
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners
Correct Answer: C
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners
Correct Answer: C
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