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ITILFND Question 18


 What is the purpose of the autonomous-system {autonomous-system-number} command?


A.  It sets the EIGRP autonomous system number in a VRF.
B.  It sets the BGP autonomous system number in a VRF.
C.  It sets the global EIGRP autonomous system number.
D.  It sets the global BGP autonomous system number.


Correct Answer: A
Explanation/Reference:
To configure the autonomous-system number for an Enhanced Interior Gateway Routing Protocol (EIGRP) routing process to run with
in a VPN routing and forwarding (VRF) instance, use the autonomous-system command in address-family configuration mode. To remove the autonomous-system for an EIGRP routing process from within a VPN VRF instance, use the no form of this command.
autonomous-system autonomous-system-number no autonomous-system autonomous-system-number
Reference: http://www.cisco.com/c/en/us/td/docs/ios/iproute_eigrp/command/reference/ire_book/ire_a1.htm l#wp1062796

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ITILFND Question 17


Which one of the following do technology metrics measure?


A.  Components 
B.  Processes 
C.  The end-to-end service 
D.  Customer satisfaction 


Answer: A

ITIL Exam Figures Dropping

ITIL figures of the review of the first half of 2014 show a considerable loss compared to 2013, as recently reported Axelos. Europe still seems to be quite stable: a decrease of 3%. The actual loss which affects the volume in North America (-11%) and Asia (20%). This is in line with Gartner news, saying that customers ask the question: "Why do we ROI ITIL investments" As usual, this question is difficult to answer: measuring improvement of organization is not a default component of ITIL projects.

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ITILFND Question 16


Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided 
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction 
4: Identifying possible future markets that the service provider could operate in 


A.  1, 2 and 3 only 
B.  1 and 2 only 
C.  1, 2 and 4 only 
D.  All of the above 


Correct Answer: A

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ITILFND Question 15


A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?


A.  Be accountable for the outcome of an activity 
B.  Perform an activity 
C.  Be kept up-to-date on the progress of an activity 
D.  Manage an activity 


Correct Answer: C

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ITILFND Question 14


Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?


A.  Service level management 
B.  Service catalogue management 
C.  Demand management 
D.  Service transition 


Correct Answer: B

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ITILFND Question 13


Which one of the following would NOT be defined as part of every process?


A.  Roles 
B.  Inputs and outputs
C.  Functions 
D.  Metrics 


Correct Answer: C